Optimize Customer Support Excellence Specialist

21 hours ago


Iloilo City, Western Visayas, Philippines beBeeZendesk Full time $60,000 - $80,000
Job Title: Zendesk Optimization and Support Specialist

Our organization is seeking a skilled professional to refine and maintain our Zendesk instance, ensuring seamless customer support experiences.

Key Responsibilities:
  • Evaluate and optimize existing Zendesk workflows, including automations, triggers, macros, and workflow configuration.
  • Implement best practices to enhance ticket management, team efficiency, and customer satisfaction through data-driven decision-making.
  • Provide technical guidance on Zendesk features and functionalities to support internal teams.
  • Maintain up-to-date documentation of system configurations and process changes.
  • Recommend and implement app integrations or third-party tools as needed to drive continuous improvement.
  • Troubleshoot issues and serve as the primary point of contact for Zendesk-related concerns.
  • Monitor system performance and identify opportunities for enhancement.
Qualifications:
  • Proven experience in Zendesk administration or similar roles with a strong understanding of Zendesk products.
  • Experience with workflow automation and customer support optimization techniques.
  • Strong analytical and problem-solving skills to resolve complex issues efficiently.
  • Excellent communication and interpersonal abilities to collaborate effectively with cross-functional teams.
  • Ability to work independently and collaboratively in a remote environment.

Essential Skills: Zendesk Administration, Workflow Automation, Customer Support Optimization, Data Analysis, Technical Communication.



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