Care Support Specialist

12 hours ago


Mandaue City, Central Visayas, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000
About This Role

This is a critical opportunity to take on the role of Care Support Specialist and be the primary point of contact for our clients, providing exceptional support across various communication channels.

The ideal candidate will have excellent problem-solving skills, be highly organized, and possess a customer-centric mindset. They will work closely with internal teams to ensure seamless service delivery and drive continuous improvement in our support processes.

Key Responsibilities:
  • Multichannel Support: Provide timely and effective support via email, live chat, and phone; guide clients through our digital platforms (e.g., onboarding, document submissions)
  • Problem Solving: Troubleshoot issues related to business incorporation, accounting, and more; escalate to internal teams when necessary
  • Collaboration: Work with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams to ensure seamless service
  • Continuous Improvement: Identify recurring customer pain points and suggest improvements to workflows or help center content
Requirements:

Must-Have:

  • Excellent Communication: Outstanding English language skills (written and spoken)
  • Tech Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is highly desirable
  • Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred)
  • Remote Work Readiness: Self-motivated with a quiet workspace and stable internet connection

Nice-to-Have:

  • Australian Business Regulations Knowledge: Basic understanding of Australian business regulations (e.g., taxes, company filings)
  • Fast-Paced Startup Experience: Experience working in a fast-paced startup or scale-up environment

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