
Tech Support Customer Service Advisor
11 hours ago
We are seeking a diligent and skilled individual to provide top-notch customer service via phone and email as a Tech Support Representative.
Key Responsibilities:- Respond to customer inquiries in a timely and professional manner.
- Utilize Zendesk, ShipStation, and BigCommerce (training provided).
- Follow troubleshooting guides to resolve issues or escalate when necessary.
- Actively listen to customer concerns and provide clear, empathetic solutions.
- Assist in creating and updating technical documentation.
- Offer basic guidance on cars and car parts (training will be provided).
Preferred Qualifications:
- Fluent English speaker with strong verbal and written communication skills.
- Previous experience in tech troubleshooting environments is a plus.
- Familiarity with Zendesk, ShipStation, and BigCommerce (or willingness to learn quickly).
- Basic knowledge of cars and car parts (trainability is a must).
- Strong problem-solving skills and ability to follow structured guides.
- Detail-oriented and dependable individual.
This role offers flexible shifts (4-5 hours/day, 5 days/week) and opportunities for long-term growth and development in a dynamic work environment.
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