Credit Collection Specialist
1 day ago
We are seeking a highly skilled Credit Collection Specialist to join our team at Eteam Workforce Private Corporation. This role is responsible for managing customer accounts, analyzing payment history, and negotiating payment terms.
About the Role:
- Account Management: Monitor and manage assigned customer accounts, review aging reports, and identify overdue accounts.
- Communication: Contact customers via phone or email regarding overdue payments, negotiate payment terms, and maintain professional relationships.
- Financial Analysis: Analyze customer payment history, assess credit risk, and recommend credit limits.
- Documentation and Reporting: Maintain accurate records of collection activities and customer interactions, prepare regular reports on collection performance, and document reasons for payment delays.
- Process Improvement: Identify and recommend improvements to collection processes and policies, collaborate with other departments to streamline credit and collection procedures.
- Legal Compliance: Ensure all collection activities comply with relevant laws and regulations, stay updated on changes in debt collection legislation.
- Technology Utilization: Use collection management software and financial systems effectively, leverage data analytics tools to improve collection strategies.
- Performance Monitoring: Track and analyze key collection metrics such as DSO, collection rate, and recovery rate, set and work towards achieving collection targets.
- Escalation Management: Identify accounts requiring legal action or third-party collection agencies, coordinate with legal teams or external agencies when necessary.
- Customer Service: Address customer inquiries, resolve disputes related to invoices or payments, balance maintaining good customer relationships with achieving collection goals.
About Us: Eteam Workforce Private Corporation is a reputable company that values professionalism, integrity, and customer satisfaction. We offer a competitive salary package, including paid training, work-from-home options, and a comprehensive benefits program.
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