Business Development Liaison

2 days ago


Davao City, Davao, Philippines National Bookkeeping and Management System Inc., Full time
Client Management and Support

We are seeking a skilled professional to serve as the primary point of contact for our clients, addressing their queries, concerns, and issues related to payment processing services. The ideal candidate will ensure clients are satisfied with the services provided and work proactively to resolve any problems they may encounter.

Onboarding and Training

The successful candidate will assist new clients with the onboarding process, ensuring a smooth transition and integration of payment processing solutions. This includes providing guidance and support to help clients get the most out of our services.

Relationship Building

We are looking for a professional who can develop and maintain strong relationships with clients, understanding their business needs and goals. This includes staying informed about industry trends and regulatory changes to provide clients with valuable insights and recommendations.

Problem Solving and Issue Resolution

The ideal candidate will address and resolve any technical or operational issues that clients may encounter with the payment processing systems. This includes coordinating with internal teams to ensure timely resolution of client issues.

Reporting and Documentation

The successful candidate will maintain accurate and up-to-date records of client interactions, issues, and resolutions. This includes providing regular reports to management on client satisfaction, account status, and any significant developments.

Compliance and Risk Management

We are seeking a professional who can ensure that clients adhere to compliance requirements and industry regulations. This includes monitoring and managing any potential risks associated with client accounts.

Collaboration and Coordination

The ideal candidate will share client feedback with relevant teams to help improve products and services. This includes working collaboratively with internal teams to ensure that client needs are met and exceeded.


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