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Business Development Manager

1 month ago

Davao City, Davao, Philippines National Bookkeeping and Management System Inc., Full time
Client Management and Support:

  • Act as the primary point of contact for clients, addressing their queries, concerns, and issues related to payment processing services, ensuring timely resolution and maintaining a high level of client satisfaction.
  • Work proactively to resolve any problems clients may encounter, providing solutions and recommendations to meet their business needs and goals.

Onboarding and Training:

  • Assist new clients with the onboarding process, ensuring a seamless transition and integration of payment processing solutions, and providing ongoing support to ensure a smooth experience.

Relationship Building:

  • Develop and maintain strong, long-term relationships with clients, understanding their business needs and goals, and providing tailored solutions to meet their requirements.

Market and Industry Knowledge:

  • Stay informed about industry trends, regulatory changes, and competitive offerings in the payment processing space, and provide clients with insights and recommendations based on this knowledge.
  • Monitor and analyze market developments to identify opportunities for growth and improvement.

Problem Solving and Issue Resolution:

  • Address and resolve any technical or operational issues that clients may encounter with the payment processing systems, working closely with internal teams to ensure timely resolution.
  • Coordinate with internal teams to resolve client issues, ensuring a high level of client satisfaction and loyalty.

Reporting and Documentation:

  • Maintain accurate and up-to-date records of client interactions, issues, and resolutions, providing regular reports to management on client satisfaction, account status, and any significant developments.
  • Provide detailed reports to management on client interactions, issues, and resolutions, highlighting areas for improvement and opportunities for growth.

Compliance and Risk Management:

  • Ensure that clients adhere to compliance requirements and industry regulations, monitoring and managing any potential risks associated with client accounts.
  • Monitor and manage client accounts to ensure compliance with industry regulations and company policies.

Collaboration and Coordination:

  • Share client feedback with relevant teams to help improve products and services, ensuring a high level of client satisfaction and loyalty.