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IT Support Professional

2 weeks ago

Angeles City, Central Luzon, Philippines beBeeTechnical Full time ₱480,000 - ₱720,000

The role of Technical Support Specialist is pivotal in the IT department, providing exceptional customer service and technical assistance to users. This vital member plays a key part in delivering top-tier support services, encompassing all aspects of issue resolution.

Key Responsibilities
  • Serving as the primary point of contact for incoming issues
  • Working directly with reporters to triage and prioritize issues
  • Managing a project queue and backlog

Qualifications include:

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • At least 1 year of experience in a Technical Support role, but fresh graduates are welcome to apply
  • Certifications like CompTIA A+, Network+, or MCP are an advantage
  • Willingness to work on an onsite setup with a shifting schedule as needed

Required Skills:

  • Technical knowledge and skills with installation, setup, maintenance, and troubleshooting support services including:
  • Hardware for desktops, laptops, printers, mobile phones, and tablets
  • Microsoft Windows and macOS operating systems
  • Peripherals, printers, scanners, displays, and interface devices
  • Domain, user accounts, software accounts
  • Network connectivity and wireless access issues
  • Update and patch deployment, virus removal, malicious software removal
  • Experience in using support tools such as ticketing systems, CRM software, remote assistance tools, and knowledge base platforms
  • Familiarity with programming languages, scripting, and database management is a plus
Duties and Responsibilities
  • Providing top-tier technical assistance and support to users via phone, email, or chat
  • Responding to user inquiries promptly and professionally
  • Diagnosing and troubleshooting hardware and software problems
  • Documenting user interactions in the company's ticketing system
  • Collaborating with other members of the IT team to escalate complex issues
  • Staying up-to-date with industry trends, technologies, and software updates
  • Contributing to the creation and improvement of support documentation

This role requires strong written and spoken English skills, a motivated and self-directed team player attitude, and the ability to 'Assume Positive Intent' in all situations and interactions.