Customer Support Professional

2 days ago

Angeles City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱5,000 - ₱7,000

We are seeking an exceptional customer support professional to join our team. The ideal candidate will be responsible for providing top-notch service, resolving client inquiries, and ensuring high levels of client satisfaction.

Your Key Responsibilities
  • Assist in managing inbound client inquiries and troubleshooting issues faced by clients.
  • Gain a deep understanding of client concerns through shadowing and training.
  • Develop proficiency in handling various client inquiries independently.
  • Provide timely and accurate responses to clients, ensuring their concerns are resolved effectively.
  • Collaborate with the team to ensure clear communication and efficient problem-solving.
  • Handle sensitive client information with confidentiality and professionalism.
  • Continuously improve customer management skills and stay updated on relevant technology.

Qualifications and Experience:

  • 1-3 years of experience in customer service or communication.
  • Confident in phone communication, capable of de-escalating frustrated clients.
  • Proficient in DocuSign and PDF editing applications.
  • Strong communication skills, both over the phone and via email.
  • Team player who asks questions for clarity.
  • Strong administrative and organizational skills.
About Our Organization

We are an Australian-owned outsourcing provider with a global presence. We support clients worldwide, helping businesses grow with international talent. You will enjoy a supportive environment, benefits, and career growth opportunities.

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