Customer Service Representative

1 week ago


Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time ₱360,000 - ₱480,000
Job Title: Customer Service Representative

Job Overview

The role of a Customer Service Representative is pivotal in providing exceptional customer experience via multiple channels, including phone calls, email tickets, and live chat on our CRM platform.

Main Responsibilities

  • Respond to customer inquiries in a timely manner and resolve issues efficiently.
  • Initiate proactive contact with customers to address their concerns.
  • Triage customer tickets based on priority and respond accordingly through various communication channels.
  • Evaluate complex cases and escalate them to the relevant internal team or external partners.

Requirements and Qualifications

  • Bachelor's Degree in any relevant field.
  • A minimum of 2 years of experience in customer-facing roles, preferably in finance-related sectors.
  • Familiarity with lending products and services.
  • Excellent verbal and written communication skills in English.
  • Tech-savviness and ability to adapt to new systems easily.


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