
Customer Service Representative
1 week ago
Job Overview
The role of a Customer Service Representative is pivotal in providing exceptional customer experience via multiple channels, including phone calls, email tickets, and live chat on our CRM platform.
Main Responsibilities
- Respond to customer inquiries in a timely manner and resolve issues efficiently.
- Initiate proactive contact with customers to address their concerns.
- Triage customer tickets based on priority and respond accordingly through various communication channels.
- Evaluate complex cases and escalate them to the relevant internal team or external partners.
Requirements and Qualifications
- Bachelor's Degree in any relevant field.
- A minimum of 2 years of experience in customer-facing roles, preferably in finance-related sectors.
- Familiarity with lending products and services.
- Excellent verbal and written communication skills in English.
- Tech-savviness and ability to adapt to new systems easily.
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