Dedicated Chat Support Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱20,000 - ₱1,000,000
Chat Support Specialist Role

We are looking for a dedicated and skilled Chat Support Specialist to provide exceptional customer service through real-time online chat.

  • Engage with customers on behalf of content creators via online chat platforms, ensuring a positive, personalized experience.
  • Identify opportunities to promote premium content, subscriptions, and exclusive offers in a natural, customer-focused manner.
  • Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
  • Maintain detailed records of conversations and transactions in CRM systems.
  • Collaborate with team members to optimize chat strategies and share best practices.
  • Uphold the highest standards of professionalism and confidentiality at all times.

This is a remote position offering a competitive fixed rate plus commission. The ideal candidate is emotionally intelligent, excels at building rapport, and is skilled at promoting digital products and services.

Ideal Candidate Profile
  • Proven experience in customer support, sales, or chat moderation, preferably within the BPO sector.
  • Exceptional written communication skills and the ability to multitask across multiple chat sessions.
  • High emotional intelligence and a genuine passion for customer engagement and satisfaction.
  • Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
  • Track record of meeting or exceeding sales targets in a fast-paced environment.
  • Familiarity with CRM tools and online chat software.
  • Ability to work independently and as part of a remote team.

We value innovation, results, and employee growth. We offer flexible scheduling options, access to ongoing training and professional development, and opportunities for advancement and performance-based bonuses.

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