Call Center Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCommunication Full time ₱100,000 - ₱120,000
Customer Service Representative Opportunity

MCI specializes in delivering tailored solutions to meet the diverse needs of our clients. We're seeking a passionate and empathetic individual to support a diverse client base by resolving inquiries, troubleshooting issues, and ensuring a seamless customer experience.

The ideal candidate will be highly motivated and dedicated, with excellent written and verbal communication skills. They will possess strong problem-solving, conflict resolution, and negotiation skills, as well as the ability to multitask, self-manage, and adapt to change.

Key Responsibilities:
  • Handle inbound and outbound calls with professionalism and empathy.
  • Respond to customer inquiries via phone, email, and chat.
  • Understand customer needs and provide accurate, timely solutions.
  • Research internal systems to resolve issues and coordinate with other departments as needed.
  • Follow compliance protocols.
Qualifications:
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Fluent in Spanish and English (spoken and written).
  • Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent.
  • Typing speed of 40+ WPM with 95% accuracy.

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