Product Experience Representative

2 days ago

Lipa City, Calabarzon, Philippines beBeeCustomer Full time $45,000 - $60,000
Job Title: Customer Support Specialist

About the Role

We are a profit optimization platform for e-commerce brands. We provide A/B testing and personalization tools to price dynamically and run experiments, supporting merchants with data-driven decision making.

Our team is high-performing, low-ego, and collaborative. We work with 500+ brands.

The Job Description

You'll help our clients understand, utilize, and troubleshoot our testing platform. You'll communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience.

Responsibilities
  • Deliver a best-in-class customer experience by responding promptly to customer inquiries.
  • Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed.
  • Become a product expert so you can answer questions quickly and accurately.
  • Manage open customer conversations at a time.
  • Own follow-ups and ensure all tickets are resolved in a timely manner.
  • Collaborate with internal teams on escalated or complex issues.
  • Spot trends in support issues and share insights with product, tech, and ops.
  • Contribute to internal knowledge-sharing (documentation, training, etc.).
Requirements
  • Proven experience in customer support or a related role.
  • Excellent communication and problem-solving skills.
  • Love helping people and think on your feet.
  • Comfortable wearing many hats and juggling priorities.
  • Ability to multitask, stay organized, and manage time effectively.
  • E-commerce, SaaS, or analytics experience is a plus.
  • Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus.
Company Culture

At our company, we prioritize customer satisfaction and strive for excellence. Our values include:

  • Put customers first — Be honest and transparent.
  • Be helpful — Support teammates, customers, and partners with generosity and kindness.
  • Strive for excellence — Commit to being world-class at what you do.
  • Build and develop a diverse, world-class team — Hire the best, and invest in feedback and growth.
  • Have a perspective — Speak up when you disagree.

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