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Front Desk Operations Manager

3 weeks ago

Makati City, National Capital Region, Philippines Shangri-La Group Full time

Shangri-La Group is a renowned hospitality company that operates some of the world's finest hotels and resorts. Our commitment to excellence extends beyond providing luxurious accommodations, but also in delivering exceptional guest experiences.

Job Overview

We are seeking an experienced Assistant Front Office Manager to join our team at Edsa Shangri-La Manila. The ideal candidate will have a strong background in front desk operations and a passion for ensuring seamless guest experiences.

Responsibilities
  • Enhance overall guest satisfaction by managing front desk activities and ensuring timely check-in/check-out processes.
  • Solicit feedback from guests to improve our services and amenities.
  • Train and supervise front desk staff to maintain high standards of customer service.

The successful candidate will possess excellent communication skills, be proactive in resolving issues, and demonstrate a strong understanding of hotel operations.

Requirements

To be considered for this role, you must have:

  • A minimum of 3-5 years of experience in front office management.
  • Diploma or degree in Hospitality Management.
  • Excellent communication and leadership skills.