Technical Support Position

2 days ago

Angeles City, Central Luzon, Philippines beBeeSupport Full time ₱7,200 - ₱14,400
Remote Support Representative

We are looking for a skilled Remote Support Representative to join our team.

As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients via phone, email, and chat.

Key Responsibilities:

  • Manage and update support tickets for efficient tracking.
  • Troubleshoot technical issues and document resolution steps.
  • Communicate effectively with customers to address their needs.
  • Contribute to creating and improving knowledge base materials.
  • Stay up-to-date with company tools and services.
Requirements

To be successful in this role, you should have:

  • Technical support experience, preferably remote.
  • Strong written/verbal communication and troubleshooting skills.
  • Familiarity with Google Suite, Microsoft Suite, and CRM systems.
  • Attention to detail, problem-solving abilities, and a team-player mindset.
Benefits

This is a full-time opportunity offering:

  • Work-from-home flexibility.
  • Paid time off.
  • Opportunities for growth and promotion.

Our ideal candidate is a motivated and organized individual who is passionate about delivering exceptional customer experiences. If you have a proven track record of success in a similar role and possess excellent communication skills, we encourage you to apply.

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