
Technical Support Specialist
1 day ago
We're seeking a skilled professional to fill the role of Technical Support Specialist.
About the RoleThis position requires strong technical expertise, excellent communication skills, and the ability to work independently in a remote environment. As a Technical Support Specialist, you'll be responsible for solving complex engineering problems that directly impact our customers' success.
Main Responsibilities- Debug production systems, write code, and deploy solutions.
- Direct customer impact: Your technical expertise directly drives customer success and retention.
- Perform root cause analysis on system-level issues and data inconsistencies.
- Troubleshoot and optimize prompt engineering configurations.
- At least 3 years of software engineering experience with production systems.
- Strong programming background in JavaScript, Python, or similar languages.
- API debugging expertise - REST APIs, JSON, HTTP protocols, authentication.
- Production systems experience - logs analysis, monitoring tools, system debugging.
- Competitive compensation.
- Flexible time off.
- A learning budget to support your growth.
- A supportive team environment.
If you're a motivated individual who is passionate about technology and delivering exceptional results, we encourage you to apply for this exciting opportunity.
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