
Technical Support Specialist
2 days ago
We are seeking a skilled Technical Support Representative to join our team. As a Technical Support Representative, you will provide high-quality technical assistance to customers via phone, chat, or email.
Key Responsibilities:
- Provide first-level technical support to resolve customer issues.
- Troubleshoot hardware, software, and connectivity problems.
- Guide customers through step-by-step solutions to resolve technical issues.
- Document all technical issues and resolutions in the system.
- Escalate unresolved issues to higher-level support teams as needed.
The ideal candidate for this position is highly motivated and dedicated with strong analytical and problem-solving skills. The following qualifications are required:
- Must be 18 years or older.
- High school diploma or equivalent required.
- Fluent in English and Spanish.
- Basic understanding of computer systems and troubleshooting techniques.
- Excellent communication and customer service skills.
- Previous tech support or IT helpdesk experience is a plus.
As a valued member of our team, you will enjoy a competitive benefits package that includes:
- Medical and dental coverage.
- Free meal during training.
- Career growth and learning opportunities.
- Allowances (Rice, Clothing, Laundry, Meal).
- Performance and loyalty bonuses.
- Frequent disinfection and fogging of the workplace.
- Opportunities for growth and promotion.
- Employee shuttle services.
- Company retreats and off-site events.
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