Technical Support Specialist

1 day ago

Angeles City, Central Luzon, Philippines beBeeTechnical Full time ₱20,000 - ₱25,000
Job Overview

We are seeking a skilled Technical Support Specialist to join our dynamic team. This role requires exceptional communication skills, technical expertise, and the ability to work in a fast-paced environment.

About the Role

This position is primarily responsible for providing technical support via phone, email, and chat. The successful candidate will be able to diagnose and resolve technical issues efficiently, while ensuring customer satisfaction through prompt responses.

Responsibilities
  • Provide technical support via various communication channels.
  • Diagnose and resolve technical issues efficiently.
  • Escalate complex issues appropriately.
  • Stay updated with evolving technologies and process changes.
  • Participate in training to enhance skills.
  • Share knowledge with the team and assist in onboarding new members.
  • Deeply understand our products and services.
  • Ensure customer satisfaction through prompt responses.
  • Support and collaborate with team members.
Requirements
  • At least 3 years of technical support experience, supporting customers via email and chat.
  • Basic knowledge of web and mobile applications.
  • Experience with SaaS products.
  • A passion for creating exceptional customer experiences.
  • Ability to thrive in a dynamic environment.
  • Metrics-driven with high-volume interaction handling skills.
  • Strong conflict resolution and communication skills.
  • Creative problem-solving abilities.
  • Good judgment and empathy.
Benefits
  • Private Health Insurance
  • Paid Time Off
  • Training & Development
Additional Requirements
  • Support team initiatives and projects.
  • Identify opportunities for contribution and growth.
  • Gather and share customer insights for continuous improvement.
  • Experience working remotely with little supervision.

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