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Customer Service Liaison

2 weeks ago

Makati City, National Capital Region, Philippines Brilliance LLC Full time
About Us

Brilliance LLC is a leading online retailer specializing in diamonds, engagement rings, and fine jewelry. With over 35 years of market success, we have established ourselves as the highest-rated online diamond store, proudly holding thousands of 5-star reviews.

Why Work with Us?
  • Job Stability: Our long-term security offers a stable career path.
  • Work with a luxury brand that values customers - 3,000+ 5-Star Reviews on Trustpilot.
  • Be part of a growing, innovative company in the fine jewelry industry.
  • Competitive opportunities for skill development and career advancement.
Job Description

This role involves providing exceptional support to customers through professional phone interactions, focusing on solutions-oriented approaches.

Key Responsibilities
  • Handle customer calls with professionalism and a focus on solutions.
  • Provide knowledgeable support for luxury products.
  • Utilize CRM tools to manage customer interactions efficiently.
  • Collaborate using Slack and GSuite for smooth internal communication.
Benefits
  • $550-$800 per month
  • Remote work opportunity in EST Timezone
Terms of Employment
  • Monday-Friday schedule, weekends off
  • Permanent remote position
  • Attendance Bonus
  • Performance Bonus
  • 13th Salary (after one year of service)
  • Paid holidays including Christmas, NY, and Easter Off + 5 Days PTO