Customer Service Liaison
6 hours ago
Job Description:
Company OverviewASIA NAVIS INTERNATIONAL CORPORATION is a leading provider of innovative solutions. Our team is dedicated to delivering exceptional service and support to our clients.
Job SummaryWe are seeking a highly skilled Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing first-line technical support to our clients via phone, email, and chat.
Key Responsibilities- Respond to client inquiries in a timely and professional manner.
- Categorize and escalate complex issues to second-level support as needed.
- Create and manage tickets in our helpdesk system.
- Provide excellent customer service and ensure client satisfaction.
- Maintain accurate records of client interactions and issue resolution.
To be successful in this role, you must have:
- A Bachelor's Degree in Business Administration or a related field.
- At least 1 year of relevant experience in technical support.
- Excellent communication and problem-solving skills.
- Proficiency in MS Office applications.
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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