Customer Service Liaison
2 days ago
**About Metacom**
We are a dynamic company that values our customers. Our team is dedicated to providing exceptional support to our clients.
**Job Summary**
We are seeking a highly skilled Customer Service Liaison to join our team. The successful candidate will be responsible for managing computer and online guidelines to respond to customer inquiries.
**Key Responsibilities**
- Communicate with customers via phone or written correspondence to resolve concerns
- Resolve customer issues on the first call/contact whenever possible without transferring the caller
- Follow escalation procedures as needed
**What We Offer**
As a valued member of our team, you will have the opportunity to develop your skills and knowledge in customer service. You will also have access to ongoing training and development programs to help you succeed in your role.
**Requirements**
To be successful in this role, you will need to have excellent communication and problem-solving skills. You will also need to be able to work effectively in a fast-paced environment and meet deadlines.
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