Customer Support Liaison

2 days ago


Quezon City, National Capital Region, Philippines AFNI Full time

At AFNI, we're seeking a Service Excellence Representative to join our team. As a liaison between customers and our company, you'll be the voice of our organization, providing top-notch service and support.

About the Role

This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences. As a Service Excellence Representative, you'll act as a problem-solver, addressing customer concerns and resolving issues efficiently.

  • Key Responsibilities:
  • Provide accurate and timely responses to customer inquiries
  • Resolve customer complaints and issues in a professional manner
  • Collaborate with internal teams to ensure seamless service delivery

What We Look For

We're looking for individuals who are genuinely enthusiastic about helping others. Our ideal candidate is patient, empathetic, and effectively communicates with customers to resolve their concerns. They should be able to put themselves in the customer's shoes and advocate on their behalf when necessary. Problem-solving skills are also essential, as they will investigate and resolve customer complaints in a timely and efficient manner. Ultimately, our goal is to provide excellent service standards, respond promptly to customer inquiries, and maintain high customer satisfaction levels.

Why Join Us

As a Service Excellence Representative at AFNI, you'll have the opportunity to make a real difference in our customers' lives. You'll work in a dynamic environment where your input and ideas are valued. We offer competitive compensation and benefits packages that reflect our commitment to our employees' well-being. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, this may be the perfect opportunity for you.



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