Medical Records Retrieval Professional

8 hours ago

Paranaque City, Calabarzon, Philippines beBeeSpecialist Full time $60,000 - $80,000

The role of a Medical Records Retrieval Specialist plays a vital part in the healthcare process.

Key Responsibilities:
  • Identify all relevant healthcare providers involved in a client's treatment, beyond the main facility listed by the law firm.
  • Research and locate billing providers and related entities using tools such as Chartswap, historical request data, and direct provider outreach.
  • Accurately input all identified providers into the administrative application.
  • Review incoming ROIs (Release of Information forms), correcting incomplete or inaccurate submissions.
  • Prepare accurate base forms before generating submission packets.
  • Conduct comprehensive quality assurance checks on each ROI packet, verifying inclusion of all required details.
  • Assign requests to the appropriate records team members based on workload balance and utilization metrics.
  • Identify and escalate special provider requirements to the assigned Client Success Manager.
Requirements:
  • Prior hands-on experience requesting health records from providers on behalf of law firms.
  • Exceptional accuracy; even small mistakes can cause delays of several months.
  • Proficiency with Adobe Acrobat and other PDF editing/combining tools.
  • Strong verbal and written communication skills, with a proactive problem-solving mindset.
Detailed Job Description

This position requires a deep understanding of medical records retrieval processes and procedures. The successful candidate will be able to identify and resolve complex issues promptly and efficiently.

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