Healthcare Records Specialist

1 day ago

Paranaque City, Calabarzon, Philippines beBeeMedicalDocumentRetrieval Full time $40,000 - $60,000
Medical Document Retrieval Expert

A medical document retrieval specialist plays a vital role in the healthcare industry, responsible for ensuring all requests are complete, accurate and prepared for downstream processing. The quality of intake directly impacts the speed and accuracy of records retrieval.

This position requires attention to detail and strong organizational skills to manage multiple requests simultaneously. Proficiency in Adobe Acrobat and PDF editing/combining tools is essential for this role.

  • Key Responsibilities:
    • Provider Research & Identification
      • Determine relevant healthcare providers associated with a client’s treatment beyond the main facility listed by the law firm.
      • Locate billing providers and related entities using tools such as Chartswap, prior request history, and direct provider calls.
      • Input identified providers into the admin application.
    • Request Creation & Quality Control
      • Review and correct incoming Release of Information (ROI) forms which are often incomplete or incorrect.
      • Create accurate base forms before assembling final submission packets.
      • Conduct thorough quality assurance checks for each ROI packet ensuring all required components are accurate and complete.
    • Request Assignment
      • Assign requests to appropriate records team members based on workload and utilization metrics.
    • Handling Special Cases
      • Identify and escalate provider-specific requirements to the Client Success Manager.
      • Resolve missing or conflicting information by liaising directly with the law firm’s case manager.

Requirements:

  • Experience: Prior experience requesting health records from providers on behalf of healthcare companies or related organizations.
  • Attention to Detail: Extreme accuracy is crucial; errors can cause significant delays.
  • Technical Skills: Proficiency in Adobe Acrobat and PDF editing/combining tools.
  • Communication: Strong verbal and written communication skills with a proactive problem-solving mindset.

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