Healthcare Record Retrieval Specialist

9 hours ago

Paranaque City, Calabarzon, Philippines beBeeData Full time $40,000 - $50,000
Job Title:

Clinical Data Coordinator


About the Role:

The Clinical Data Coordinator plays a pivotal role in ensuring the accuracy, completeness, and efficiency of healthcare medical records retrieval for law firm clients.


Key Responsibilities:
  • Determine all relevant healthcare providers involved in a client's treatment, beyond the main facility listed by the law firm.
  • Locate billing providers and related entities using tools such as Chartswap, historical request data, and direct provider outreach.
  • Accurately input all identified providers into the administrative application.

  • Review incoming ROIs (Release of Information forms), correcting incomplete or inaccurate submissions (noting that 90% require adjustments).
  • Prepare accurate base forms before generating submission packets.
  • Conduct comprehensive quality assurance checks on each ROI packet, verifying inclusion of all required details such as cover letters, affidavits, and other documentation.

  • Assign requests to the appropriate records team members based on workload balance and utilization metrics.

  • Identify and escalate special provider requirements (e.g., unique forms or protocols) to the assigned Client Success Manager (CSM).
  • Resolve missing, unclear, or conflicting information by liaising with the law firms case manager.

Requirements:
  • Experience: Prior hands-on experience requesting health records from providers on behalf of law firms.
  • Attention to Detail: Exceptional accuracy; even small mistakes can cause delays of several months.
  • Technical Skills: Proficiency with Adobe Acrobat and other PDF editing/combining tools.
  • Communication: Strong verbal and written communication skills, with a proactive problem-solving mindset.

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