Customer Support Professional
2 days ago
We are dedicated to simplifying employment and making it more valuable for everyone.
Key Responsibilities:- Respond promptly to customer queries, calls, and tickets related to our HR Platform.
- Collaborate with the support team to provide best practices and education on system usage to customers.
- Analyse product functionality, understand platform logic, and test to identify user errors and root causes.
- Triage customer support issues and assign them to the appropriate team or resolve where possible.
- Elevate bugs or product logic/functionality concerns as necessary.
The ideal candidate should have 1–2 years of experience in a fast-paced customer service/support environment, covering live chat and email. Relevant Australian payroll knowledge is also essential.
What We OfferA remote working environment with flexible hours, access to cutting-edge tools, and a collaborative team that drives outcomes.
You'll have the opportunity to own employee share options (ESOP) and access various benefits.
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