Customer Support Professional
2 days ago
We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing unit, you will be responsible for interacting with customers to address their inquiries and resolve any issues related to products and services.
- This role requires collaboration with internal teams to handle customer needs and provide timely and professional service.
- The ideal candidate will have excellent communication skills, empathy, and problem-solving abilities.
As a Customer Service Representative, you will be the primary point of contact for customers. You will be responsible for answering phone calls, responding to emails, and resolving customer complaints in a professional and courteous manner.
- You will work closely with internal teams to resolve customer issues and ensure that customers receive timely and effective support.
- You will also be responsible for maintaining accurate records of customer interactions and providing feedback to improve our customer service processes.
- Provide accurate and complete information to customers via phone, email, or other channels.
- Efficiently handle incoming calls and emails while maintaining high levels of professionalism and courtesy.
- Record and maintain detailed client information to ensure excellent client relations and problem resolution.
- Schedule and coordinate visits with nurses to ensure accurate and timely appointments.
- Update paperwork, maintain records, and perform data entry using tools like Google Sheets, Excel, and internal databases.
- Process payments via platforms such as Stripe and maintain accurate record-keeping.
- Assist with coordinating events and special initiatives as needed.
- Maintain supply inventory and utilize multiple screens to perform tasks with high accuracy and efficiency.
- Track and prioritize issues to ensure proper escalation and resolution.
- Identify opportunities for continuous process improvement and contribute to maximizing customer satisfaction.
- Bachelor's degree in any field.
- Proven experience in office administration, customer service, or related fields.
- Proficiency in Google Workspace (Google Drive, Google Sheets, Google Docs) and other office tool applications.
- Excellent verbal and written communication skills in English.
- Experience in call center environments and sales is highly valued.
- Able to understand and communicate complex ideas to customers.
- Familiarity with payment processing platforms (e.g., Stripe) and tech tools.
- Ability to quickly learn new technology, systems, and applications.
- Prompt and punctual with ability to meet deadlines.
- Background in sales and client relations.
- Quick typing skills and experience managing tasks across multiple screens.
- Comfortable with collaboration tools (e.g., Slack).
We are looking for a passionate and impact-driven individual who shares our core values of being Curious, Dynamic, and Authentic. If you are excited about helping us grow and achieve our Purpose, we encourage you to apply.
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