Customer Support Professional

2 days ago

Quezon City, National Capital Region, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000
About the Role

This is an entry-level full-time position in our customer support operations. The role focuses on providing new and existing customers with exceptional service related to general inquiries, specifically access issues, via email, chat, and phone.

Responsibilities
  • Provide prompt and accurate responses to customer inquiries related to billing, service requests, suggestions, and complaints.
  • Resolve customer inquiries and complaints fairly and effectively, ensuring customer satisfaction.
  • Offer comprehensive information about products and services to customers and identify upselling opportunities to maintain and increase income streams from customer relationships.
  • Recommend and implement programs that support customer needs and enhance the overall customer experience.
  • Collaborate with other teams to ensure seamless integration and achievement of objectives; recommend changes to improve efficiency and effectiveness of customer support operations.
  • Maintain detailed records of customer interactions and prepare customer activity reports.
  • Apply specialist or multi-skilled knowledge, work with limited supervision, and demonstrate autonomy and accountability.
  • Provide informal guidance and support to team members to foster a collaborative and supportive work environment.
  • Demonstrate strong problem-solving abilities and apply proven practices to resolve atypical issues; contribute to improving quality, timeliness, and effectiveness of the team's work.
Requirements
  • Bachelor's degree or at least 2 years of college completed with no back subjects.
  • Excellent verbal and written communication skills.
  • Preferably with BPO experience.
  • Proficient in keyboard and MS Tools, specifically Excel and Word.
  • Willing to work on shifting schedules including weekends.
  • Energetic, enthusiastic, motivated, and driven individuals.
Additional Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Technology, Information and Media

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