Customer Service Specialist

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomerService Full time ₱40,000 - ₱60,000
Job Overview

This role involves providing top-notch customer service to clients, ensuring their queries and concerns are addressed in a timely and professional manner.

Key Responsibilities
  • Handle customer inquiries via phone, email, or chat, providing accurate information and resolving issues efficiently.
  • Document interactions and transactions within the system, maintaining a detailed record of client communications.
  • Stay up-to-date with company policies, procedures, and services to offer reliable guidance to customers.
  • Foster a positive team-oriented work environment, contributing to a collaborative and supportive culture.
  • Perform basic troubleshooting tasks as needed, utilizing problem-solving skills to resolve complex issues.
Required Skills and Qualifications
  • A high school education or equivalent is preferred; college undergraduates with relevant experience are also welcome.
  • Prior experience in a similar customer-facing role is advantageous but not mandatory.
  • Ability to work on-site and attend interviews conducted at the office.
Benefits and Expectations

As a Customer Service Specialist, you can expect to gain valuable experience in communication, conflict resolution, and teamwork. This role offers opportunities for growth and development, as well as a chance to make a meaningful impact on customer satisfaction.

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