Customer Service Specialist
2 days ago
Job Summary:
As a Customer Service Specialist / Game Master, you will serve as the frontline representative of our game titles, providing outstanding support to players, resolving issues, and ensuring a fair and fun in-game experience. You'll play a vital role in engaging the community, supporting live events, and upholding game policies.
Key Responsibilities:
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Respond promptly to player inquiries via ticketing system, email, chat, forums, and walk-ins.
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Provide assistance with account, billing, and technical issues.
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Support and moderate in-game and offline community events.
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Monitor player activity and enforce terms of service, community guidelines, and in-game policies.
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Escalate critical issues and player feedback to the appropriate internal teams.
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Handle support across multiple game titles as assigned.
Qualifications:
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Graduate of any 4-year course.
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Proficient in Microsoft Office, especially Excel, Word, and PowerPoint.
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Excellent written and verbal communication skills.
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Ability to stay calm under pressure and maintain a player-first attitude.
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Deep passion for online games and the gaming industry.
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Basic PC/network troubleshooting skills are a plus.
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Willingness to work nights, weekends, and on rotating schedules.
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Flexible and open to extended hours or overtime as needed.
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