Technical Support Specialist

3 days ago


Cebu City, Central Visayas, Philippines Papsy's BBQ Inc. Full time

Company Overview:

Papsy's BBQ Inc. is a leading provider of delicious barbecue services, with a focus on quality and customer satisfaction.

Job Description:

We are seeking an experienced IT Specialist to join our team. As an IT Specialist, you will be responsible for creating, monitoring, and maintaining the company's computer systems, software, and networks. This includes installation and configuration of hardware and software, monitoring and updating systems, providing technical support, and setting up accounts for new users.

Duties and Responsibilities:

  • IT Side:
    • Installation and configuration of computer hardware, software, systems, modem, access points, printers, CCTV, etc.
    • Monitor, update and maintain computer systems and networks.
    • Respond to concerns in a timely manner to service issues and requests.
    • Provide technical support across the company (this may be in person, pc remote, or over the phone).
    • Set up accounts for new users as needed.
    • Add, remove, or update user account information, resetting passwords, etc.
    • Clean, repair and replace equipment as necessary.
    • Install, manage, maintain and repair IT devices such as POS systems, printers, phones, tablets, biometrics, CCTV, etc.
    • Monitor, review and retrieve CCTV footage as needed.
    • Propose new technologies and systems to enhance current work processes.
    • Work with Accounting, HR and audit in introducing programs and systems to increase efficiency.
  • Graphic Artist Side:
    • Menu Management and photo editing for physical printing and online use via facebook, instagram, grab and foodpanda, POS and google business, etc.
    • Photo and video editing for ads.
    • Social media management, content writing, linking messenger and possible use of AI.
    • Assist HR in hiring posts and online exposure.

Benefits:

The successful candidate will enjoy a competitive salary and benefits package, including opportunities for career growth and professional development.



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