
Multilingual Customer Experience Specialist
1 week ago
Career opportunities exist for individuals passionate about delivering exceptional customer experiences. If you are detail-oriented, friendly, and eager to help people, this may be the perfect fit.
Key Responsibilities:
- Respond to customers via various channels, creating memorable service interactions
- Demonstrate strong written and verbal communication skills in alignment with brand voice
- Build a deep understanding of assigned brand products, procedures, and resolutions
- Collaborate with team members to provide support, offer encouragement, and present customer insights
The Ideal Candidate:
- Possesses 12+ months of contact center experience within the last 2 years
- Speaks, reads, and writes fluently in both French and English
- Has at least 1 year of work experience as a French Bilingual in BPO or customer service
- Languages proficiency is B2 or higher
Benefits:
- Competitive wages
- Career development training
- Award-winning company culture fostering growth and innovation
Please Note:
- This is a high-volume program requiring schedule adherence above 85%
- Agents must have a quiet workspace with minimal interruptions
- Familiarity with CRM systems and practices is preferred
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