
French-Speaking Bilingual Customer Service Representative
1 week ago
We are seeking a highly skilled and bilingual customer support professional to provide top-notch assistance to our customers via various communication channels.
Key Responsibilities- Deliver Exceptional Support: Provide prompt, clear, and helpful responses in French and English through voice and chat.
- Troubleshoot and Resolve Issues: Effectively troubleshoot and resolve customer complaints with professionalism and urgency.
- BUILD STRONG RELATIONSHIPS: Personalize each interaction to build strong relationships with customers.
- Collaborate with Colleagues: Work collaboratively with teammates to ensure consistent, high-quality service.
- Share Customer Feedback: Share valuable customer insights to help improve processes.
- 1+ year of remote/online experience in customer service or a similar role.
- Bilingual customer support experience is an asset.
- Excellent written and verbal communication skills.
- Familiarity with Gorgias, Zendesk, Shopify, or similar tools is a plus.
- Calm and solution-focused under pressure.
- Familiarity with E-Commerce and CRM systems is a plus.
- Fluent in French and English.
- A personal computer or laptop with a minimum i5 processor.
- A stable internet connection with at least 15 Mbps upload and download speeds.
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