Senior Customer Experience Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Job Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of its clients. With a commitment to excellence and a focus on innovation, it has established itself as a trusted partner in the industry.

The company is looking for an enthusiastic Customer Service Representative to support a range of customer service initiatives for a diverse portfolio of well-known clients. In this role, you will assist customers with enquiries and provide excellent service.

This is a wonderful opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you.

Candidates must have prior call center experience and reside within a reasonable distance of our office.

You'll also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered for this position, you must complete a full application on our careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

Handle inbound and outbound calls professionally and efficiently.

  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

WE OFFER A COMPETITIVE COMPENSATION PACKAGE AND BENEFITS THAT SUPPORT YOUR GROWTH AND WELL-BEING.

Our compensation package includes:

  • HMO coverage plus a dependent

Rank & File: ₱100,000 coverage

Supervisors/Managers: ₱120,000 coverage

  • Dental coverage

In-house dental assistance worth ₱5,000, giving you easier access to quality care

  • Free meal during training
  • Career growth and learning

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