Freight Operations Coordinator

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeLogistics Full time $90,000 - $120,000

We are a growth-stage technology company using innovative technology to fearlessly reinvent the future of freight. With headquarters in Chicago and a globally distributed remote team, we continue to attract top talent committed to driving meaningful change.

Job Description:
  • You will support our Account Sales Representatives by coordinating all shipments and proactively communicating with scheduling, load management and carrier sales to ensure the highest level of customer satisfaction is met.
  • You'll be the main operational point of contact for customers throughout the lifecycle of a load
  • You'll have a very good understanding of all operational processes and requirements for your customers and are responsible for updating SOPs on a regular basis
  • Proactively communicate with customers on the status of their shipments and when issues arise
  • Work cross functionally with other departments to ensure loads are meeting OTP and OTD
  • Handle Quote and Book tasks as required by the subset of customers assigned
  • Assist with the scheduling / rescheduling of appts as needed
  • Perform scorecard audits - ensure both external and internal metrics are aligned
  • Provide customer feedback to our engineering team to continuously improve our core technology to meet the needs of carriers and customers
  • Process accessorials in a timely manner
  • Assist with fixing RPM/FSC discrepancies for billing
Requirements:
  • Excellent written and verbal communication skills both internal and customer-facing
  • 9+ months work experience at a US logistics brokerage with shippers
  • Experience with scheduling tasks a plus, but not required
  • Experience with Quote & Book tasks a plus, but not required
  • Strong attention to detail and showcases proactiveness
  • Analytical skills and solution-oriented mindset
  • Able to quickly assess and resolve issues
  • Ability to multitask and prioritize
  • Able to maintain a level head in high-stress situations
  • High level of autonomy
  • Curious mindset

As a key member of our operations team, you will play a vital role in ensuring seamless logistics coordination and exceptional customer service. If you are passionate about working in a fast-paced environment and thrive under pressure, this may be the ideal opportunity for you.

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