Customer Service Liaison

1 day ago

Lipa City, Calabarzon, Philippines beBeeCommunication Full time ₱3,000 - ₱3,750

Job Title:

Customer Experience Ambassador

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As a Customer Experience Ambassador, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience.

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About the Role:

We are seeking a highly organized and communicative individual who can effectively manage multiple interactions simultaneously. Your excellent interpersonal skills and time management abilities will enable you to navigate a high-demand virtual environment.

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Key Responsibilities:

  • Provide warm greetings to customers and route them to a team member
  • Answer video calls, chats, and reroute customers to team members
  • Work collaboratively with Managers and customer support reps to connect customers on zoom
  • Develop best practices for waiting room etiquette and maintain a great zoom room environment
  • Educate customers on chat/zoom support functions
  • Offer feedback to the leadership team to improve customer experience
  • Connect Senior Specialists with scheduled customers
  • Facilitate Urgent Escalations by working with Managers and Senior Specialists
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Requirements:

A high school diploma or GED is required. Previous experience as a receptionist, scheduler, administrative/clerical assistant or relevant role is preferred.

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You must have excellent phone, email, and instant messaging communication skills, organization skills, time management skills, patience, and interpersonal skills. Emotional intelligence and the ability to build lasting first impressions are essential.

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Demonstrated knowledge of Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc. is preferred.

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Language Skills Required:

Fluent in English with demonstrated verbal and written communication skills.

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