Customer Relationship Specialist

19 hours ago

Angeles City, Central Luzon, Philippines beBeeTechnical Full time $80,000 - $100,000
Job Summary

We are seeking a skilled Technical Account Manager to join our team. This role involves providing exceptional client services, understanding customer needs, and translating them into strategic solutions.

Key Responsibilities
  • Provide strategic and tactical client services to complex clients
  • Understand customer needs and develop strategic solutions
  • Present and facilitate large group meetings for clients
  • Provide technical assistance and troubleshooting to clients during implementation and deployment of products
  • Work with the engineering team to scope, prioritize, and manage customer requests
  • Demonstrate excellent communication skills in written and verbal interactions
  • Be a point of contact and subject matter expert for clients regarding TrustArc products
  • Able to work effectively in a fast-paced environment and take the initiative to learn products quickly
Requirements
  • Bachelor's degree and 4-7 years of experience in software technical support, account management, or a technical customer-facing role
  • Strong understanding of technological platforms and web infrastructure. Knowledge of online ad serving systems on desktop and mobile is desired
  • Intermediate knowledge of HTML/CSS/JavaScript and debuggers e.g. Firebug
  • Understanding of technical documentation including product specs and API integrations
  • Intermediate knowledge in Microsoft Excel
  • Ability to work cross-functionally with Product, Engineering, and Sales
  • Excellent customer relationship skills
What We Offer
  • Competitive compensation
  • Health, Vision and Dental Care
  • PTO Program
  • Computer + Welcome Package
  • Work from Home as choice
  • Continuing Education Program
  • Opportunities to participate in philanthropic activities
  • Opportunities to participate in health-focused activities
Equal Opportunity Employer

We are proud to be an equal opportunity employer. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world.

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