IT Service Delivery Specialist

1 week ago


Manila, National Capital Region, Philippines Jones Lang LaSalle SSC (Philippines), Inc. (JLLSPI) Full time

Job Summary

We are seeking a skilled IT Service Delivery Specialist to join our team at Jones Lang LaSalle SSC (Philippines), Inc. (JLLSPI). The ideal candidate will have strong technical skills and excellent customer service abilities.

The role of the IT Support Analyst is critical in providing high-quality customer service to our clients, responding to requests and issues accurately and promptly. Key responsibilities include:

  • Supporting multiple proprietary web-based applications

  • Logging Service Requests and Incidents accurately and timely

  • Providing first-line investigation and diagnosis of incidents and requests

  • Troubleshooting moderate to complex issues and requests as they relate to client technologies

  • Resolving issues within prescribed time limits; otherwise escalating to appropriate level 2 personnel and following standard operating procedures

  • Participating in Continual Service Improvement initiatives to enhance issue resolution efficiency, data accuracy, escalation accuracy, response times, and customer satisfaction

Key Requirements for this position include:

  • Previous IT call center experience

  • Strong English language skills, both written and verbal

  • Familiarity with Microsoft Office and SharePoint

  • Solid working knowledge of the Windows operating system

  • Excellent communication and problem-solving skills



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