IT Service Delivery Specialist
1 week ago
Job Summary
We are seeking a skilled IT Service Delivery Specialist to join our team at Jones Lang LaSalle SSC (Philippines), Inc. (JLLSPI). The ideal candidate will have strong technical skills and excellent customer service abilities.
The role of the IT Support Analyst is critical in providing high-quality customer service to our clients, responding to requests and issues accurately and promptly. Key responsibilities include:
Supporting multiple proprietary web-based applications
Logging Service Requests and Incidents accurately and timely
Providing first-line investigation and diagnosis of incidents and requests
Troubleshooting moderate to complex issues and requests as they relate to client technologies
Resolving issues within prescribed time limits; otherwise escalating to appropriate level 2 personnel and following standard operating procedures
Participating in Continual Service Improvement initiatives to enhance issue resolution efficiency, data accuracy, escalation accuracy, response times, and customer satisfaction
Key Requirements for this position include:
Previous IT call center experience
Strong English language skills, both written and verbal
Familiarity with Microsoft Office and SharePoint
Solid working knowledge of the Windows operating system
Excellent communication and problem-solving skills
-
Service Delivery Manager
3 days ago
Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full timeWe are looking for a dedicated Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring that our services are delivered to the highest standards of quality and excellence.The ideal candidate will have experience in service delivery management, with a proven track record of driving business growth and...
-
Service Delivery Manager
2 weeks ago
Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full timeJob Summary:We are looking for an experienced Service Delivery Manager to oversee the delivery of high-quality services to our clients at IT by Design Philippines Inc. The successful candidate will have a strong understanding of IT service management principles and practices.The Service Delivery Manager will be responsible for leading a team of system...
-
IT Service Delivery Specialist
7 days ago
Manila, National Capital Region, Philippines Blaseek Full timeAbout BlaseekBlaseek is a dynamic IT organization dedicated to delivering exceptional technology services. We strive for excellence in our processes and are seeking a skilled IT Service Delivery Specialist to join our team.
-
Service Delivery Specialist
6 days ago
Manila, National Capital Region, Philippines CBRE GWS IFM PHILS. CORP. Full timeAbout the Job:The Service Delivery Specialist will be responsible for managing work orders, communicating with technicians and vendors, and ensuring timely and quality service delivery to our clients.This role requires strong organizational and communication skills, as well as the ability to work on-site and on a shifting schedule within a 6-day work week.We...
-
Service Delivery Specialist
1 week ago
Manila, National Capital Region, Philippines DigiPlus Interactive Corp Full timeAre you passionate about delivering exceptional customer experiences?DigiPlus Interactive Corp is hiring for Customer Service Specialist positions!About the Role:Deliver world-class customer service and support via phone, email, or chatResponsible for resolving customer complaints and issues in a timely mannerCollaborate with internal teams to ensure...
-
IT Service Delivery Specialist
2 days ago
Manila, National Capital Region, Philippines Lingaro (Philippines), Inc. Full timeJob SummaryWe are seeking a highly skilled IT Service Delivery Specialist to join our team. As a member of our support team, you will be responsible for delivering high-quality IT services to our customers.You will be responsible for providing technical support, analyzing and resolving technical issues, and collaborating with internal teams to achieve...
-
Service Delivery Lead
1 week ago
Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full timeJob Title: Service Desk Team LeaderAbout the Role:We are looking for a seasoned Service Desk Team Leader to oversee the daily activities of our team, ensuring that we deliver top-notch customer service to our clients.Responsibilities:Manage a team of 10+ System Administrators and Engineers across L1, L2, and L3 levels, providing guidance and support to help...
-
Healthcare Service Delivery Specialist
2 weeks ago
Manila, National Capital Region, Philippines ULTIM8 OUTSOURCE SOLUTIONS CORPORATION Full timeThe Healthcare Service Delivery Specialist will be responsible for overseeing the day-to-day delivery of healthcare services to our participants. This role requires strong organizational and time-management skills, as well as excellent problem-solving abilities and the ability to work under pressure.Key Responsibilities:To coordinate day-to-day changes...
-
Service Delivery Specialist
2 days ago
Manila, National Capital Region, Philippines Novare Philippines Inc. Full timeWe are looking for a seasoned Service Delivery Specialist to join our team at Novare Philippines Inc. As a key member of our operations team, you will be responsible for overseeing the technical aspects of our program, including technical engineering resources and infrastructure services.Your primary focus will be on developing relationships with clients and...
-
IT Service Delivery Specialist
16 hours ago
Manila, National Capital Region, Philippines RP International Full timeIT Service Delivery Specialist - Business GrowthRP International seeks a seasoned IT Service Delivery Specialist to drive business growth and deliver cutting-edge cyber solutions.The ideal candidate must have 10+ years of experience in cyber, tech consulting, or enterprise client management, with a strong track record in account growth and business...
-
Service Delivery Specialist
1 day ago
Manila, National Capital Region, Philippines Micropinnacle Technology Corporation Full timeWe are looking for a highly motivated and results-oriented developer with a passion for automation to join our growing team as an ITSM Automation Specialist. You will play a pivotal role in transforming IT service delivery through automation and optimization.">About the PositionYou will be responsible for collaborating with stakeholders across business and...
-
IT Service Desk Specialist
2 weeks ago
Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time**Company Overview**CEVA IT Shared Service is a leading provider of technology solutions for logistics and supply chain management. Our team is dedicated to delivering exceptional customer service and support to our clients worldwide.We are seeking a highly skilled Mandarin Service Desk Engineer to join our team in Manila, Philippines. As a key member of our...
-
Technical Service Delivery Executive
1 week ago
Manila, National Capital Region, Philippines Ascendion Full timeAbout the OpportunityA Technical Service Delivery Executive is required to join our team at Ascendion. The successful candidate will be responsible for leading and managing a team of service delivery specialists, with a strong focus on incident management and customer satisfaction.Key Responsibilities:Lead and manage a team of service delivery specialists to...
-
IT Support Specialist
2 weeks ago
Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full timeAbout the RoleAs an IT Support Specialist at CEVA IT Shared Service, you will be the first point of contact for employees seeking assistance with IT-related service requests and incidents. Your primary responsibility will be to provide world-class customer service, resolving issues efficiently and effectively.You will be responsible for:Providing technical...
-
Delivery Specialist
2 days ago
Manila, National Capital Region, Philippines Excelpro Placement and Services Full timeDelivering Results:In this role as Delivery Specialist, you will be responsible for delivering items to customers in a timely and efficient manner. Key responsibilities include checking the condition and completeness of items before dispatch, reporting backload items every end of delivery to the Store supervisor, and communicating any delivery-related...
-
Delivery Specialist
4 days ago
Manila, National Capital Region, Philippines Mario A Alix Philippines Inc. Full timeJob Title: Delivery SpecialistWe are seeking a reliable and efficient individual to join our team as a Delivery Specialist. The successful candidate will be responsible for delivering messages, packages, and other items to various locations in the Manila area.Key ResponsibilitiesDeliver messages, packages, and other items to various locations within the...
-
HR Service Delivery Specialist
6 days ago
Manila, National Capital Region, Philippines QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH Full timeJob Overview:We are seeking an HR Service Delivery Specialist to join our team at QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH. The successful candidate will be responsible for providing first-level HR support to employees, ensuring timely and quality delivery of HR services.Key Responsibilities:Provide high-level customer experience and resolution...
-
Specialist, AP Service Delivery
3 weeks ago
Manila, National Capital Region, Philippines foodpanda Full timeSpecialist, AP Service Delivery (Direct)foodpandaNegotiableOn-site - Manila Fresh Graduate/Student Bachelor Full-timeJob DescriptionDescriptionAbout The OpportunityWe are looking for a Specialist, AP Service Delivery (Direct) to join our growing team in Finance based in our shared service centre in our BGC, Taguig officeResponsibilitiesPerform day to day...
-
IT Service Delivery Lead
4 weeks ago
Manila, National Capital Region, Philippines Ascendion Full timeAbout the roleAscendion is seeking an experienced IT Service Delivery Lead to join our dynamic team in Ortigas, Pasig City, Metro Manila. As the IT Service Delivery Lead, you will play a pivotal role in ensuring the seamless and efficient delivery of IT services to our valued clients. This is a full-time position offering opportunities for growth and...
-
Service Delivery Specialist
3 weeks ago
Manila, National Capital Region, Philippines Capgemini Full timeSelect how often (in days) to receive an alert:Service Delivery Specialist - BCategory Execution / Promotion Team LeadKey Responsibilities:Supports BU in implementing a specific promotion / launch or activation.Executes system related processes vital to successfully landing BU activities such as IO raising, PO raising, MDM maintenance, and other CD system...