HR Service Delivery Specialist
2 weeks ago
Job Overview:
We are seeking an HR Service Delivery Specialist to join our team at QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH. The successful candidate will be responsible for providing first-level HR support to employees, ensuring timely and quality delivery of HR services.
Key Responsibilities:
- Provide high-level customer experience and resolution through various communication channels, including phone, chat, email, and portal.
- Assist in providing interpretation and advice on policies, processes, and procedures to the business.
- Manage ServiceNow, case management system, and ensure the correct points of escalation are delivered timely.
- Liaise with centers of excellence to provide answers for employees.
- Attend and participate in User Acceptance testing (UAT) and Production Validation Testing (PVT) for projects and automations as required.
Requirements:
- Relevant work experience with increasing level of responsibility in call centre environment.
- Policy administration experience and experience in BPO industry with shifting schedules.
- Tertiary Degree or equivalent combination of education and work experience.
Work Environment:
A fast-paced and dynamic work environment with opportunities for growth and development.
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