Service Delivery Manager

2 weeks ago


Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full time

Job Summary:

We are looking for an experienced Service Delivery Manager to oversee the delivery of high-quality services to our clients at IT by Design Philippines Inc. The successful candidate will have a strong understanding of IT service management principles and practices.

The Service Delivery Manager will be responsible for leading a team of system administrators and engineers, ensuring effective service delivery, and maintaining high service standards. This role involves working closely with internal stakeholders, clients, and external partners to identify and implement improvements within the Managed Services function.

Key responsibilities include managing project activities, monitoring SLA performance, and contributing to technical problem-solving. The ideal candidate will have a Bachelor's degree in Information Technology or a related field and proven experience in leading and mentoring teams.

Required Skills and Qualifications:

  • Excellent written and verbal communication skills, with prior experience in servicing and engaging with onshore clients.
  • Ability to work independently with minimal supervision under tight deadlines, prioritizing and distributing workloads efficiently among team members.
  • Strong skills in troubleshooting and managing desktop & server administration, networking, Active Directory (AD), Office 365, and VMware.

Benefits:

  • A competitive salary package and benefits, including training and development opportunities.
  • A dynamic and supportive work environment that encourages innovation and teamwork.
  • The opportunity to work with a leading IT company and contribute to the growth and success of the organization.


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