Customer Experience Representative

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomerExperience Full time ₱80,000 - ₱100,000
Job Description

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking enthusiastic Customer Experience Representatives to support a range of inbound and outbound customer service initiatives for a diverse portfolio of well-known clients. In this role, you will handle incoming inquiries, proactively reach out to existing customers, and promote new products and services while delivering exceptional service.

This is a fantastic opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you. Strong proficiency in English, both written and spoken, is required.

Candidates must have prior call center experience and reside within 80km of our office.

You'll also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered for this position, you must complete a full application on our careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

Our ideal candidate will have:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements

We're looking for someone who:

  • Must be 18 years or older
  • Has a high school diploma or equivalent
  • Has previous call center experience
  • Has work-from-home experience
  • Has a strong command of the English language
  • Typing speed of 20+ WPM
  • Has a high-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

At MCI, you can expect:

  • HMO coverage plus dependent
  • Dental coverage
  • Free meal during training
  • Career growth and learning

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