Customer Experience Representative
1 week ago
We are seeking a skilled Customer Experience Representative to join our team. As a key member of our staff, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities- Provide timely and effective responses to customer inquiries via phone, email, or chat
- Assist customers with their queries and resolve issues in a professional and courteous manner
- Maintain accurate records of customer interactions and feedback
- Analyze customer needs and provide personalized solutions to meet their expectations
To be successful in this role, you will need:
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and analytical thinking
- Ability to work independently and as part of a team
- Basic knowledge of computer software and technology
We offer a competitive compensation package, including:
- HMO coverage with dependent benefits
- Dental coverage
- In-house dental assistance
- Free meals during training
- Career growth and learning opportunities
This role requires:
- Sedentary work environment with occasional movement of objects up to 40 pounds
- Willingness to submit to a Level II background investigation with a fingerprint check and drug screening
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