Customer Experience Specialist

1 week ago


Hagonoy, Central Luzon, Philippines beBeeCustomerService Full time ₱41,000 - ₱45,000

Are you passionate about delivering exceptional customer experiences?

Job Summary

We're seeking a highly skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing top-notch service to our clients, resolving issues promptly, and ensuring their overall satisfaction.

Key Responsibilities:
  • Respond to client inquiries in a timely and professional manner via phone, email, or chat.
  • Resolve client complaints and concerns through active listening, empathy, and effective problem-solving.
  • Provide product information, features, and benefits to clients, addressing any questions or concerns they may have.
  • Collaborate with internal teams to resolve client issues and improve overall client satisfaction.
  • Maintain accurate records of client interactions, including issue resolution and client feedback.
Requirements:
  • Excellent English proficiency is required.
  • Candidates must be highly organized and able to multitask effectively.
  • A college education is preferred but not mandatory.
  • Previous customer service experience is essential, with a minimum of 3 years of relevant experience.

Benefits:

  • Opportunities for career growth and professional development.
  • A supportive team environment that fosters collaboration and open communication.
  • A comprehensive training program to ensure success in the role.
  • A competitive salary and benefits package.


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