
Customer Experience Representative
1 week ago
We are seeking a highly skilled Customer Service Representative to support our customers with their Employment Hero HR product.
The ideal candidate will have 1-2 years of experience in a fast-paced customer service/support environment across live chat and email, as well as relevant Australian payroll knowledge.
You will be responsible for responding to and resolving customer queries related to the Employment Hero HR Platform in a timely manner. Additionally, you will collaborate with the wider team to provide best practice system use and education to customers.
- Respond to and resolve customer inquiries and issues in a professional and timely manner.
- Collaborate with the team to provide expert advice and guidance on the Employment Hero HR Platform.
- Proactively identify and analyze product functionality to improve customer experience.
Our company offers a remote working environment with flexible hours, access to cutting-edge tools, and a collaborative team. You'll have the opportunity to own ESOPs and access a wide range of benefits, including generous paternity leave, egg freezing subsidy, and strong learning and development opportunities.
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