Technical Support Specialist
4 days ago
Company Overview
">We are a leading international B2B provider of games and services in online casino. Operating at the forefront of our industry, we offer a turn-key solution for casino operators. Our licensees' players can move seamlessly between mobile, tablet, and desktop to play slots or live casino, which feature real tables with real dealers in real time.
">Our innovative and high-quality offer includes brands like Evolution Live, Red Tiger, and NetEnt, and multiple award-winning international player product favorites, such as Crazy Time, Lightning Roulette, and Gonzo's Quest. We are listed on Nasdaq Nordic with a strong market presence.
">Job Description
">We are seeking an experienced professional to deal with various tasks assigned during their shift and provide exceptional service to our customers.
">Key Responsibilities:
">- Ensure that all gaming tables are operational without interruptions.
- Handle real-time incidents on the gaming floors related to hardware, software, and connection components.
- Address game irregularities on the tables, including Game Presenters' mistakes and software issues.
- Prepare shift reports for management.
Required Skills and Qualifications
">To be successful in this role, you will need:
">- Quick thinking and attention to detail.
- Analytical skills and ability to multi-task.
- Ability to work under pressure and make decisions in stressful situations.
- Flexibility to work different shifts.
- Excellent English language skills (verbal and written).
- Basic PC software knowledge and proficiency in Microsoft Office products.
- A minimum of 6 months' experience working in a similar role.
- Significant knowledge of games will be considered an advantage.
Benefits
">We offer a professional and dynamic work environment, comprehensive training program, opportunities for personal and professional growth, competitive remuneration package, and more.
">Others
">We value responsible, dedicated, and dependable individuals who can thrive in a fast-paced environment. A bachelor's degree in IT or Computing Sciences is preferred.
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