Senior Technical Operations Leader

5 days ago

Davao City, Davao, Philippines beBeeOperations Full time $150,000 - $175,000
Job Summary

This is a hands-on technical operations role with executive support responsibilities.

You will design and run the operational backbone of our organization, automate away inefficiency, and own tasks from request to verified outcome.

Key Responsibilities:
  • Drive tasks to completion, ensuring clear documentation and follow-up actions. Maintain a centralized source of truth for assignments, deadlines, and statuses.
  • Handle inbound and outbound calls to stakeholders, ensuring clear communication, logging outcomes, and escalating as needed to meet SLAs.
  • Anticipate issues and create buffers, reminders, and contingency plans to keep tasks on track. Use pre-reads and reminders to align teams with deadlines.
  • Develop a system for receipts, ensuring accurate categorization and reconciliation. Provide weekly reports and flag discrepancies.
  • Design low-code automations using tools like Notion, Airtable, Slack, and Zapier to streamline tasks. Ensure automation reliability with logs and alerts.
  • Facilitate regular check-ins with engineering on project progress, blockers, and next steps. Keep documentation and project boards up-to-date.
  • Use AI tools for drafting communications, SOPs, and summaries. Maintain prompt templates and verify outputs for accuracy.
  • Structure Notion spaces and write SOPs. Keep operational documentation organized and regularly updated.
  • Track a visible 'waiting-on-others' list, ensuring timely follow-ups with clear SLAs. Follow a set cadence for reminders and escalate when needed.

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