Senior Team Leader

Job Summary:

We are seeking a dynamic and experienced Senior Team Leader to guide, mentor, and manage one of our high-performing teams. The ideal candidate is a natural leader with a proven track record of exceeding targets, fostering a collaborative environment, and driving strategic initiatives. As a Senior Team Leader, you will be instrumental in optimizing team performance, ensuring project success, and contributing directly to the company's growth. You will act as the crucial link between senior management and your team members, translating high-level objectives into actionable plans and tangible results.

Key Responsibilities:

• Team Leadership & Development: Provide strong leadership, mentorship, and coaching to team members. Foster a positive, inclusive, and high-performance culture. Conduct regular one-on-one meetings, performance reviews, and facilitate professional development opportunities
• Performance Management: Set clear team goals and individual KPIs that align with company objectives. Monitor team performance, providing constructive feedback and implementing improvement plans as needed
• Strategic Planning & Execution: Collaborate with senior management to develop and implement team strategies, workflows, and processes. Proactively identify opportunities for efficiency improvements and innovation
• Operational Oversight: Manage daily operations, ensuring tasks are allocated effectively and deadlines are met. Act as the primary point of contact for escalating complex issues, providing guidance and solutions
• Project Management: Oversee the entire lifecycle of team projects, from conception to completion, ensuring they are delivered on time, within scope, and on budget

Dispatch Operations

• Oversee the assignment and dispatching of trips using the One Care Solutions Platform.
• Monitor and optimize routing, vehicle utilization, and real-time trip management to ensure timely service.
• Analyze patterns in delays, cancellations, or missed pickups and implement improvements.
• Coordinate with drivers and fleet teams to support on-the-ground operations.

Interdepartmental Coordination

• Serve as the team's primary liaison, fostering strong, collaborative relationships with other departments (e.g., Sales, Marketing, Product Development, HR)
• Facilitate effective communication and information flow between teams to ensure alignment on cross-functional projects and company-wide goals
• Represent the team in interdepartmental meetings, providing updates on progress, challenges, and resource needs

Compliance & Reporting

• Ensure team operations adhere to all company policies, industry regulations, and legal standards
• Develop and maintain comprehensive reports on team performance, project status, and key metrics for senior management
• Analyze data and trends to provide actionable insights and recommendations for strategic adjustments

Qualifications:

• Experience: 5+ years of experience in a leadership or supervisory role, with a proven track record of managing successful teams
• Education: Bachelor's degree in Business Administration, Management, or a related field. (A Master's degree is a plus)
• Leadership Skills: Exceptional coaching, mentoring, and people management skills. Ability to inspire, motivate, and develop team members
• Communication: Excellent verbal, written, and interpersonal communication skills. Ability to articulate complex ideas clearly and persuasively to various audiences
• Problem-Solving: Strong analytical and critical thinking skills with a demonstrated ability to solve complex problems under pressure

Job Types: Full-time, Permanent

Pay: Php45, Php50,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person