Team Leader

3 days ago

Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time
Overview

Were seeking a talented and experienced Team Leader to join our dynamic team in Davao City, Davao del Sur. As a Team Leader, you will oversee and support a team of customer service professionals, ensuring exceptional service delivery and driving the success of our call centre operations.

What Youll Be Doing
  • Provide day-to-day leadership and guidance to a team of customer service agents, fostering a positive and productive work environment
  • Monitor team performance, set targets, and implement strategies to improve efficiency and customer satisfaction
  • Conduct regular coaching and feedback sessions to help team members develop their skills and reach their full potential
  • Identify training needs and work with the training team to design and deliver tailored programmes
  • Manage team schedules, attendance, and adherence to operational procedures
  • Collaborate with other departments to ensure seamless customer experience
  • Contribute to the development and implementation of process improvements and new initiatives
  • Serve as a point of escalation for complex customer inquiries and complaints, providing effective resolutions
What Were Looking For
  • Minimum 1 year of experience in a supervisory or team leader role in a call centre or customer service environment
  • Strong interpersonal and communication skills, with the ability to effectively motivate and lead a team
  • Excellent problem-solving and decision-making abilities, with a focus on delivering high-quality customer service
  • Proficiency in data analysis and reporting, with the ability to interpret performance metrics and identify areas for improvement
  • Familiarity with call centre software and customer relationship management (CRM) systems
  • A genuine passion for delivering exceptional customer experiences
What We Offer
  • Competitive salary and performance-based incentives
  • Comprehensive health and wellness benefits, including medical, dental, and vision coverage
  • Opportunities for career development and advancement
  • A supportive and collaborative work environment that values teamwork and innovation
  • Work-life balance initiatives, such as flexible scheduling and holiday allowances
Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Human Resources Services

#J-18808-Ljbffr

  • Team Leader

    3 hours ago

    Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time ₱900,000 - ₱1,200,000 per year

    About the role Talent Outsourcing Channel Solutions' is seeking a passionate and experienced Team Leader to join our dynamic organisation in Davao City, Davao del Sur. As a full-time Team Leader, you will be responsible for overseeing and supporting a team of customer service professionals, ensuring efficient operations and exceptional customer...

  • Team Leader

    3 hours ago

    Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time $40,000 - $60,000 per year

    About the role We are seeking an experienced Team Leader to join our dedicated and passionate team at Talent Outsourcing Channel Solutions' in Davao City, Davao del Sur. As our Team Leader, you will be responsible for leading and motivating a team of customer service professionals, ensuring excellent service delivery and driving performance. This full-time...

  • Team Leader

    2 hours ago

    Davao City, Davao, Philippines One Call Solutions Full time ₱20,000 - ₱35,000 per year

    At One Call Solutions, we are committed to providing reliable, compassionate, and efficient non-emergency medical transportation (NEMT) and PACE services to our community. Using innovative tools like the One Care Solutions Platform, we deliver exceptional care and dependable transport to patients and participants of all ages and needs. Our fast-paced,...

  • Team Leader

    3 days ago

    Davao City, Davao, Philippines Select VoiceCom Full time

    OverviewJoin to apply for the Team Leader | Davao Site role at Select VoiceCom3 days ago Be among the first 25 applicantsJoin to apply for the Team Leader | Davao Site role at Select VoiceComGet AI-powered advice on this job and more exclusive features.Key responsibilitiesProvide real-time support to assigned agents so they'll perform at their highest...

  • Team Leader

    3 hours ago

    Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time ₱200,000 - ₱250,000 per year

    Talent Outsourcing Channel Solutions is hiring a Full time Team Leader - Fixed Weekends Off role in Poblacion District, Davao Region. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱20,000 - ₱25,000 per monthAt least 6 months TL experience.Excellent Leadership...

  • Team Leader

    1 hour ago

    Davao City, Davao, Philippines VXI Global Solutions Full time $40,000 - $60,000 per year

    Job DescriptionIt's fun to work in a company where people truly BELIEVE in what they are doing We're committed to bringing passion and customer focus to the business.Job Summary The position is responsible for managing a group of 11 up to 20 Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance,...

  • BPO Team Leader

    3 weeks ago

    Davao City, Davao, Philippines TORCH Solutions Full time

    We are seeking an experienced and motivated Team Leader to join our customer service team in our Davao office. As a Team Leader, you will play a crucial role in overseeing and supporting a team of customer service representatives, ensuring exceptional service delivery and driving continuous improvement. This full-time position offers a competitive salary,...

  • Team Leader

    1 day ago

    Davao City, Davao, Philippines Select VoiceCom Full time

    KEY FUNCTIONS/RESPONSIBILITIESProvide real-time support to assigned agents so they\'ll perform at their highest level.Provide statistical/performance feedback and coaching on a regular basis to each team member.Write and administer performance reviews for skill improvement.Be available for employees who experience work and/or personal problems, providing...

  • Team Leader

    2 hours ago

    Davao City, Davao, Philippines Select VoiceCom Full time ₱500,000 - ₱1,000,000 per year

    KEY FUNCTIONS/RESPONSIBILITIES:Provide real-time support to assigned agents so they'll perform at their highest level.Provide statistical/performance feedback and coaching on a regular basis to each team member.Write and administer performance reviews for skill improvement.Be available for employees who experience work and/or personal problems, providing...

  • Senior Team Leader

    2 hours ago

    Davao City, Davao, Philippines One Call Solutions Full time ₱450,000 - ₱600,000 per year

    Job Summary:We are seeking a dynamic and experienced Senior Team Leader to guide, mentor, and manage one of our high-performing teams. The ideal candidate is a natural leader with a proven track record of exceeding targets, fostering a collaborative environment, and driving strategic initiatives. As a Senior Team Leader, you will be instrumental in...