Enterprise Growth Strategist

20 hours ago

Batangas, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱900,000 - ₱1,450,000
Job Overview

The Customer Success Manager plays a pivotal role in driving business growth and customer retention through consistent engagement, strategic partnerships, and exceptional customer service.

This dynamic position requires a unique blend of sales acumen, technical expertise, and interpersonal skills to cultivate strong relationships with clients, identify opportunities for upselling and cross-selling, and ensure seamless execution of complex projects.

In this exciting role, you will be part of a high-growth organization that values innovation, bold thinking, and collaborative teamwork. If you are a results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this challenging and rewarding opportunity.

About Your Role
  • Cultivate deep understanding of our products, technology, software, and support methodologies to deliver tailored solutions to our customers.
  • Leverage proprietary tools and resources to maintain regular communication with assigned customers, stay ahead of their technology initiatives, and drive business growth through strategic partnerships.
  • Gain the trust of assigned customers by providing prompt, effective, and empathetic support, acting as a trusted point of contact for questions and action items, and ensuring seamless issue resolution.
  • Implement strategic initiatives created in collaboration with leadership to identify opportunities for product cross-selling, develop customized sales playbooks, and execute successful sales cycles to drive additional revenue.
Key Responsibilities
  1. Develop and execute sales strategies to drive revenue growth, improve customer satisfaction, and increase retention rates.
  2. Maintain accurate records of customer interactions, account activity, and sales performance metrics using CRM and other software tools.
  3. Collaborate closely with cross-functional teams, including engineering, sales, and marketing, to ensure alignment on key objectives, share best practices, and leverage collective expertise.
  4. Stay up-to-date with industry trends, emerging technologies, and market developments to identify opportunities for innovation and improvement.
Required Skills and Qualifications
  • 4-year college degree or equivalent experience.
  • Proven track record of success in enterprise customer account management, with a focus on driving revenue growth, improving customer satisfaction, and increasing retention rates.
  • 3-5 years' experience selling cloud communications, SD-WAN, security, network and internet services, managed services, and software.
  • Effective communication and presentation skills, with the ability to present complex ideas to executive-level audiences.
  • Strong analytical and problem-solving skills, with the ability to analyze complex data sets, identify trends and patterns, and develop actionable insights.
Benefits and Perks
  • Competitive salary and bonus structure.
  • Ongoing training and professional development opportunities.
  • Flexible work arrangements, including remote work options.
  • A dynamic, inclusive, and collaborative work environment.
How to Apply

If you are a motivated, results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant supporting documents via our online application portal.

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