Enterprise Technology Strategist

1 day ago

Batangas, Calabarzon, Philippines beBeeTechnical Full time ₱2,500,000 - ₱3,500,000
Job Overview

We are seeking a skilled Technical Account Manager to join our team. In this role, you will be responsible for the successful integration of our products, supporting small to enterprise level clients, and developing strong relationships with our clients that will lead to retention and growth of the business.

You will identify overall areas for improvement and strive to improve client satisfaction. This position requires strong attention to detail, experience managing enterprise level clients, data analysis skills, great organizational skills, strong troubleshooting skills, and intermediate to advanced knowledge of web architecture.

Key Responsibilities
  • Provide strategic and tactical services to complex and high touch clients.
  • Understand customer needs and translate this need into strategic solutions and recommendations.
  • Present and facilitate large group meetings for small through enterprise clients regarding our product suite.
  • Provide technical assistance and troubleshooting to your clients during implementation and deployment of our technology products.
  • Work with the engineering team to scope, prioritize, and manage customer requests.
  • Demonstrate success in communication from prior work experiences.
  • Show strong communication skills that span one-on-one interactions as well as large group meetings for different audiences.
  • Act as Point of Contact with your clients, thus the Subject Matter Expert with regards to all our technical products.
  • Able to work effectively in a fast-paced environment and take the initiative to learn products quickly.
  • Display strong project-management skills; complete projects within agreed-upon timelines, maintain organized documentation of projects and tasks with established projected completion dates, and monitor the timeline of requested tasks and manage client expectations.
  • Identify opportunities to help expand customer adoption of our products.

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