
Service Desk Specialist
7 days ago
The Service Desk Operator will provide technical support for leading commercial maritime shipping software.
This role involves working independently and in collaboration to research and troubleshoot issues, implement appropriate solutions, and assist clients via phone or web sessions.
- Customer Support: Act as the first point of contact for users seeking technical assistance via phone or ticketing system.
- Request Processing, Issue Triage: Receive, Process incoming support requests, ensuring accurate administration of service requests.
- Troubleshooting: Provide initial diagnosis and attempt to resolve technical issues related to hardware, software, and network connectivity.
- Resolution and Escalation: Resolve user problems within established guidelines or escalate to appropriate support teams when necessary.
- Communication: Keep users informed about the status of their requests and provide timely updates on issue resolution progress.
- Provide basic understanding of IT systems, hardware, software, and networking concepts.
- Familiarity with ticketing systems or service desk software.
- Patience, empathy, and a customer-centric approach to problem-solving.
- Careful and meticulous in work.
- Ability to prioritize and manage multiple tasks in fast-paced environment.
By joining our team, you will be part of a dynamic and supportive environment that fosters growth and development. We offer opportunities for continuous learning and skill-building, enabling you to excel in your role and beyond.
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